Foodservice Consultants Society International

FCSI’s Future Customer Podcast Series: Episode #1: Karen Malody

February 28, 2020

Supported by Revel Systems, each episode features leading FCSI management consultants addressing how front-of-house is staying ahead of the curve

This new audio podcast series, supported by Revel Systems, features leading FCSI Professional member management advisory services (MAS) consultants discussing how and why foodservice is changing – and how the front-of-house element of the hospitality sector in particular is staying ahead of the curve.

Within the series we will focus on the changing demographics, technology, best practice and cuisine trends our consultant experts foresee in order to predict what the customer of the future will look like and the resultant impact on the industry.

In episode one, Karen Malody FCSI, principal of Culinary Options, LLC in Portland, Oregon, looks at how important it is for the consultant community – and operators – to keep abreast of the changing needs and behaviours of end-customers. She also discusses how evolving customer dining habits are currently changing the foodservice industry and the biggest customer habits that are influencing those changes.


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