Foodservice Consultants Society International

FCSI’s Future Customer Podcast Series: Episode #2: Arlene Spiegel

February 28, 2020

Supported by Revel Systems, each episode features leading FCSI management consultants addressing how front-of-house is staying ahead of the curve

This new audio podcast series, supported by Revel Systems, features leading FCSI Professional member management advisory services (MAS) consultants discussing how and why foodservice is changing – and how the front-of-house element of the hospitality sector in particular is staying ahead of the curve.

In episode two, Arlene Spiegel FCSI, president of Arlene Spiegel & Associates, Inc. in New York, US, looks at the essence of good customer service in hospitality and whether it should ever change, dependent on the type or speed of foodservice operation or if there is always a minimum standard front-of-house should aspire to/maintain.


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